With the business climate changing & moved towards globalization, like many organization XYZ company too has changed its culture and style. Employees no more could ride on the comfort of just loyalty & seniority. Productivity & adaptability decided sustainability.
In this situation Ragu , a long time employee has started feeling left behind & insecure. He believes he cannot work with computers, SAP, 5S & so on ; He starts feeling humane touch is now lost; Ragu has started believing company has become task oriented & no more people oriented, and so he may be shown the door anytime.

With this fear he approaches his boss seeking assistance & understanding, help.


Ragu has lost confidence in his ability to cope up with the changing scenario. He has poor self image. If he is allowed to continue with this frame of mind he will certainly attract what he doesn’t want to happen.

Ragu must be helped to restore confidence in him & also repose faith in the organization.


One of the fundamental beliefs of NLP is ‘People already have all the resources they need’

THINKING according to NLP: – NLP has minutely studied people when they were thinking.

According to NLP, this is also a fact, when people think they form pictures, words/sounds, feelings inside their head about the subject of thinking.

Thus there is VISUAL thinking, AUDITORY thinking, and KINESTHETIC thinking.

Five senses seeing, hearing, feeling, smelling, tasting are the modes by which a man senses the world and sends it to brain where he makes sense of the sensory impulses.

In the process of giving meaning to this sensory experience he makes his perception and that perception becomes his reality.

For practical purpose NLP takes smelling & tasting as feeling; so man has three modes of experiencing world – VISUAL, AUDITORY, KINESTHETIC.

For each of these modes there are sub- modes embedded within.

Visual Sub Modalities: – size of the picture, color of the picture, brightness, still/moving, 2D/3D, distance of the picture from self.

Auditory Sub modalities: – volume, tone, intermittent/ continuous, location, distance from self

Kinesthetic sub modalities: – temperature, pressure, location, texture, intensity, distribution

These SUB MODALITIES are the building blocks of an experience. In other words sub modalities are the ingredients of an experience; structure of an experience. Sub modalities are the internal representation of an experience.

What is the difference between how we produce the state of depression or the state of joy? The main difference is in the way we structure our internal experience.

If an experience is joyous NLP does not simply see the content (what has given joy, say ice cream) but at the internal representation (of ice cream).

Likewise for sorrow, bitterness, disappointment etc.

If one wants to change one’s bitterness of an event, NLP asks the subject first to take an inventory of sub-modalities & then by altering the sub-modalities of visual auditory, kinesthetic one can gradually reduce the degree of bitterness and finally move to a better situation.

Coming to the case study:-

Now to help Ragu develop faith in his ability to learn & adapt to the changing scenario, Ragu must be made to believe he is capable of learning, he is capable coping.

Ragu must be asked to recall a situation from his past when he learnt something new & he was thrilled by it; perhaps something he attempted on his own and gained confidence.

Now Ragu must be asked to relive that past  situation now inside his head; see hear feel all those  he experienced then; He must also notice the emotional state as he does this process of figuring out the structure of that experience.

Having noted the entire sub – modalities, Ragu must now gradually substitute these sub modalities for the work situation and check for the emotional response.

Surprisingly Ragu will find that he is capable of changing learning coping with the current scenario; His self image will get brightened.


SUB MODALITY is a unique finding of NLP; anything & everything of subjective experience can easily be changed.

To change a repulsive experience to an acceptable experience, inside your head, simply push the distance of the picture, dim it further, make it still, reduce the volume of sound, make the sound intermittent, and reduce the density & intensity of feeling; that’s all. It is amazing that the quality of experience changes.

By altering the structure of experience quality of experience can be changed.

One can always feel  in control in any situation by gaining familiarity and proficiency in identifying and altering sub modalities appropriately.

It is not what happens in life that matters. What we do with what happens in life that matters.

உழைப்பே உயர்வு – EFFORT IS NOBLE

நந்தெறும்பு தூக்கணம் காக்கை என்று இவைபோல்
தம் கருமம் நல்ல கடைபிடித்துத் தம் கருமம்
அப்பெற்றியாக முயல்பவர்க்கு ஆசாரம்
எப்பற்றி யாயினும் படும்
/ ஆசாரக் கோவை/

பொருள் : –
எறும்பு ஓய்வின்றி சுறுசுறுப்பாக உழைத்து உணவு தேடிக் கொள்வது போலவும்,
தூக்கணாங்குருவி விடாமுயற்சியோடு பாதுகாப்பான கூடு கட்டி வாழ்வதுபோலவும்,
காக்கை கூவி அழைத்து கூடி உண்பது போலவும்,
தன்னுடைய செயல்களில் சுறுசுறுப்பு, ஊக்கம், விடாமுயற்சி, பிறரை அனுசரித்து வாழ்ந்து பணியாற்றுபவனுக்கு உயர்வு நிச்சயம் உண்டு.

Meaning – One who tirelessly strives like ants, persistent like sparrow building its nest, accomodative like crow coexisting with its crowd, one is sure to succeed & grow in life.




The issue

Ramesh is a very sincere executive of the organization. He was recently transferred to a different location with better benefits. Ramesh too initially thought it to be good.

But of late Ramesh started feeling lonely & left out. He often regretted over the change and cursed himself why he accepted it. He often felt he must get back to his earlier location; the reason being unlike earlier boss who was very friendly, the boss in the current location is tough and demanding. The boss gives additional work; expects to   complete the work fast; does not explicitly express warmth; does not profusely admire or appreciate good work done by Ramesh but immediately points out the mistakes and failings; Ramesh, of late, has started feeling he is sharing the responsibility & work of his boss without additional benefit or comfort.

He strongly felt he must talk to his earlier boss who has been his friend, philosopher & guide.

Ramesh takes leave, comes & meets his former boss to express his disappointment & frustration in the new work place.



The obvious fact is Ramesh is unhappy in the new place; the main reason is his perception that his current boss is a tough task master & unfriendly. He feels his boss treats him as just a subordinate. He wants to escape from the situation secretly craving for revoking of transfer.

The main issue here is Ramesh’s conclusion that his boss is incompatible.

Now that Ramesh has come to meet his previous boss how can his friendly boss help Ramesh resolve the issue with NLP intervention?



We will address the issue at the PERCEPTION level of Ramesh.

To deal with this situation NLP intervenes with REFRAMING

REFRAMING is a way of releasing people from mental slavery. REFRAMING is viewing the same situation from an empowering angle.

People deal not with situation as it is but rather with their perception of the situation, the understanding they have of the situation, the inference they make of the situation & the conclusion they come to based on their frame of reference shaped by beliefs & past experience.

If the frame of reference is appropriate their experience of the situation is satisfactory.

If the frame of reference is inappropriate they feel dissatisfied & uncomfortable.

Neuro Linguistic Programming aka NLP gives specific way to encompass many more choices & break out from these limiting frames .The process is called REFRAMING

While the cause of the issue may be out of control, the response behavior (symptom) as a consequence of the issue can be addressed, altered appropriately to bring in comfort within.

REFRAMING is a model designed to work exclusively with the symptom. We can open up the frame to include another meaning of the symptom; we can find another context in which the same symptom works well;

There are two types of content (symptom) REFRAMING





Here there is nothing inherently wrong with cause of the situation; but the meaning given to it is altered appropriately for better understanding of the situation which empowers for further productivity or satisfaction.


For example: – situation —‘ooph this year I have to pay more income tax than last year’;

MEANING REFRAMING –it means more income this year than last year.


 CONTEXT REFRAMING:-   Here the behavior is  not easy to   change in the existing context  and so finding an appropriate context where the  behavior fits in.


For example: – situation– “I get too involved with details”      

CONTEXT REFRAMING – “Details can be involving I know, and you wouldn’t have made it this far in the company had you not known when to get involved in the details”           


Coming to the case study

Ramesh ‘s perception is that his current boss is hostile to his feelings & sentiments.

Ramesh cannot change the situation (behavior of his boss) whereas Ramesh has a choice to change his response to the situation which he is not aware of.

Now by NLP counseling if the meaning to the situation is altered appropriately Ramesh can be empowered to face the situation with delight

One of the fundamental beliefs of NLP is ‘every behavior has a positive intention.’

His former boss said: – “ Ramesh ! Your boss in fact is a nice person. If he is demanding & expects more from you, it means he has full faith in you and wants you to come up soon by facing tough situation and helps you to equip managerial skills so that you grow soon in your career. Though on the surface he appears to be tough, in fact he has concern for your well being. That’s why he wants you to stretch & go extra mile. “

It was a revelation to Ramesh and he took the situation in his stride and started respecting & accepting his new boss and started working with more enthusiasm and vigor.


REFRAMING creates freedom to maneuver. It gives larger context or frame. Then you see you are not stuck with a specific behavior in a specific situation. There are many other ways as well which can empower us to progress towards growth & well being.